• Shipping times will vary depending on the carrier and shipping speed selected at checkout.

• Orders shipping within Domestic U.S. will be shipped using USPS Ground Advantage and should arrive in approximately 2-5 business days.

• International orders are subject to longer delivery times depending on carrier and shipping speed.

Tea Mates is not responsible for any external shipping delays.

Yes, you can! We will provide a tracking number once your order has been fulfilled.

If you receive a damaged or defective Tea Mate, please contact us at info@theteamates.com.

*In order to receive a refund or replacement, photo or video proof of the defect is required.

Returns can only be made within 7 days of receiving your Tea Mate and the packaging must be unopened. Please contact us at info@theteamates.com.

We do not offer any exchanges.

Please email us at info@theteamates.com for help with cancellations.

Please reach out to info@theteamates.com! We would love to help you with any questions, concerns, or issues with your order. Don't hesitate to reach out!

To ensure your free shipping applied to your $20+ order while using Apple Pay, you will need to ensure that you are using Apple Pay in the Checkout page, and not the Cart Review page.